Water billing software for water associations. Highlights include invoicing and mailing, online and offline payments, field meter reading, bookkeeping, automated reminders, and customer self-service.

Online Water Bill is water billing software that helps associations run day to day: invoicing and mailing, online and offline payments, meter reading in the field, bookkeeping, automated reminders, and customer self-service. Designed to make everyday operations easier for your team and community.

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Water Billing Software Built for Association Work

One system for the office, the field, and your customers

Online Water Bill brings the everyday pieces of water billing software into one practical platform: customer accounts, invoices, mailed bills, online payments, offline payment tracking, field meter reading, reminders, and customer portal access.

Billing and payments

Create bills and mailed invoices, then take payments the way your customers pay: online from any browser with nothing to install, plus record check, money order, and cash in the same workflow.

Safe & secure

Your customers' payment information is protected with the same security banks use. No one can access their financial data.

Meter reading in the field

Read meters on a phone or tablet with routes and GPS so each stop stays organized. Import supported AMR readings when you have them, and move results into billing without rekeying or extra paperwork.

Automatic reminders

Customers get a nudge when bills are due, so fewer payments slip by and your office spends less time on follow-up calls.

Customer self-service

Residents see balances, usage, and payment history in plain language and can pay on their own time—so your line stays free for everything else.

Support, hosting, and everyday operations

Get help when you need it—read the Support Agreement & SLA for phone, email, and ticketing. Hosted service includes backups, with routes, reminders, and account records in one place for your team.

If you are comparing water billing software for a rural water association or small water district, start with what your team handles every month. We can walk through your billing process and show how Online Water Bill fits the way your association already works.

Read the rural water billing software guide

What Does It Cost?

For Water Associations

Pricing by quote We have a one time fee for setup and onboarding depending on the size of your association
  • One-time setup and onboarding purchase
  • Continuous website hosting
  • Unlimited backup of your data
  • Onboarding and help importing current customer and account data
  • 24/7 technical support
  • No transaction fees
  • Unlimited customers

For Customers

Fee for online pay A convenience fee and payment processing apply.
  • Convenience fee on online payments
  • No fee for check, money order, and cash payments
  • Automatic payment processing
  • Safe payment processing
  • Instant payment confirmation
  • 24/7 payment access
  • Payment history tracking

Simple model

It's That Simple

Your association pays for setup and onboarding. Customers who pay online pay a small convenience fee. Reach out and we'll help you get numbers that apply to your situation.

Start a conversation

How This Helps Your Association

Happy Customers

Give your customers the convenience they expect. They can pay anytime from their phone or computer, with clear access to their balance and usage.

Save Time & Money

Stop printing bills, stuffing envelopes, and making phone calls about late payments. Let the system handle the work for you.

Get Paid Faster

Money hits your account instantly when customers pay online. Less waiting for checks in the mail and trips to the bank.

Reduce Paper

More customers online means less routine printing and postage. Mailed bills and paper options stay available when your association still needs them.

Smart Meter Reading

No More Paper Forms

Traditional meter reading is full of problems — lost paper forms, manual data entry errors, and delays. Read meters in our mobile web app, or import readings straight from your AMR (Automatic Meter Reading) system. Either way, readings flow into billing without paperwork.

Mobile Web App

Access from any device with a web browser

Works on any device
Real-time data sync
Works offline
Secure & reliable

About Us

Zack Andrews

Founder & Developer

zack@onlinewaterbill.com

Zack is the developer behind OnlineWaterBill.com, a rural water customer, and a board member of his local water association in Deer, Arkansas. He previously worked as the meter reader and bookkeeper for the same association, handling both field and office work through the system, so he has seen the operation from every angle firsthand.

His background runs from large corporations such as IBM and Dillard's to small cybersecurity startups. He brings that mix of scale, security-minded practice, and startup pace to how he builds the product so water associations get modern billing without losing the personal touch.

System developer Former meter reader & bookkeeper

Steven Sparks

Head of Sales

steven@onlinewaterbill.com

Steven has more than 40 years of experience in sales and is the current president of his local water association. He has lived the association experience of implementing Online Water Bill firsthand.

He is the first point of contact for water associations and districts exploring online billing. He listens to how your board operates today, walks through how the system fits your workflows, and stays involved through rollout so expectations stay clear. His focus is honest conversations, demos that use your real world questions, and helping leaders feel confident before they commit.

40+ years in sales Water association president

Brie Campbell

Head of Customer Experience

brie@onlinewaterbill.com

Brie started her career as a software developer and now focuses on making systems simple, clear, and actually usable. She has spent years automating workflows, reducing manual work, and fixing the kinds of frustrations that slow teams and customers down.

She ensures associations and their customers are never left guessing. From onboarding and training to ongoing support, Brie keeps everything running smoothly from first login to everyday use. If something doesn't make sense, she's the one who makes it clear and ensures it's fixed fast.

Team Leader & Developer Passionate about user experience

When you use OnlineWaterBill.com, you are supporting a small team that lives and works in the rural water world. We built this to make our day-to-day operations easier, give our customers a better experience, and keep everything running smoothly behind the scenes. We're now bringing it to more associations so they can simplify their processes and give their communities the same clear, dependable service.

Built On Trust

We're a small company that still believes in a handshake, a phone call, and showing up when it counts. We know every association runs a little differently. Our goal is to give you a system you can feel confident in, with real people you can reach when you need them.

Associations already on board

Water associations rely on Online Water Bill today for their association management and billing. The map below shows where communities are already running.

Payments customers can trust

Online payments follow industry standard security practices so residents can pay with confidence and your board can stand behind the process.

Data backed up for the long haul

Your association data is not a single point of failure. Continuous hosting and backup retention over many years are built into the offering so records stay recoverable.

We're with you every step of the way

Hands-on onboarding, 24/7 phone through your first billing run, then ongoing support by email and the built-in ticketing system so you can ask questions anytime and get a timely response. Details in the Support Agreement & SLA.

Real-world example

Deer Community Water Association

Read the full story of how Online Water Bill got its start in Deer, Arkansas, or see their customer portal.

From meter reads to posted payments, the same platform supports your whole association. If this sounds like a good fit, the next step is a conversation: no pressure, just fit and timing.

Water Billing Software Questions

What is water billing software?

Water billing software helps water associations manage customer accounts, meter readings, invoices, payments, reminders, balances, and customer self-service in one place.

Who is Online Water Bill built for?

Online Water Bill is built for water associations, rural water districts, and small utility teams that need a practical billing system without juggling paper, spreadsheets, and separate payment tools.

Does it include meter reading?

Yes. The platform supports field meter reading from a phone or tablet, reading routes, GPS support, offline sync, and AMR meter import for supported systems.

Can customers pay their water bill online?

Yes. Customers can view balances and pay online through a customer portal, while staff can still record cash, check, money order, and other offline payments.

Curious? Start with a conversation

See If Online Water Bill Fits Your Association

Wondering whether members would pay online or how much time your office could save? Share your association name and how to reach you. We will answer questions and talk through fit and timing. No pressure and no commitment.

What happens next: We usually reply within one business day by email or phone, whichever you prefer.

(479) 858-2002
info@onlinewaterbill.com
Preferred Contact Method

Optional. If you write something here, use at least a sentence or two (10+ characters).

A real-world example

Deer Community Water Association in Arkansas uses Online Water Bill for billing and customer access. Read the story of how we got started, then browse their live customer portal to see the same experience their members get.

How it started Deer customer portal