Water billing software for rural water associations, utility boards, and small water systems. Simple water billing software for water associations, so staff do less work and get time back. Paper bills and checks stay.

Built at Deer Community Water Association in Arkansas.

Simple water billing software for water associations, so staff do less work and get time back. Paper bills and checks stay.

Get a quote for your association Request a 2-week trial
  • $5,000 to $7,000 a month recovered at Deer for 370 connections
  • Live in six states Arkansas, California, Colorado, Florida, Mississippi, and Oregon
  • KY3 Springfield and local press

Bring our Association Guide to your next board meeting.

Product overview

A short walkthrough of Online Water Bill: how associations handle billing, payments, meter reading, and day-to-day office work in one system.

What does Online Water Bill do?

One system for billing, meter reading, automated mailing, payments, and the books. Staff stop retyping the same information across separate programs.

Every size

We support anywhere from 10 to 100,000 service connections

From volunteer boards to cities and districts.

Billing

  • Billing and invoicing

    Turn meter reads into bills with your rates, from one run.

  • Billing cycles

    Multiple cycles, each with its own autopay, late fees, and mail batch.

  • QuickBooks Online

    Post the month’s water journals without retyping bills into the books.

Members

  • Online and offline payments

    Card and ACH in the portal. Staff record check, cash, and money order on the same invoice.

  • Customer portal

    Balance, usage, and pay from a phone or computer.

  • Website

    Association site included: news, hours, and how to pay. No extra hosting bill.

Mailing and field

  • Automated mailing

    One click sends professional tri-fold bills with return envelopes. Optional. Email and office printing stay.

  • Meter reading

    Phone routes with GPS, offline maps, or AMR/AMI import. No retyping.

  • Reminders and reports

    Due-date reminders, bulk email and SMS, delinquency reports, and work orders.

What that means for the office

  • Time back Skip the envelope party. Bills can mail in one click.
  • Paid faster Online payments hit the account without a trip to the bank.
  • Easier for members Pay from a phone, see the balance, still write a check.
  • Less paper More customers online. Mailed bills stay when you need them.

Browse product screenshots below, see what sets us apart, or open the Association Guide for a printable board packet.

For your board

Already invested in another system? That money is spent either way; the question worth bringing to your board is what next year should look like. Start with our Association Guide: one printable packet covering our story, how the system works, switching, FAQs, and a real-world case study, so your board can review on its own time.

Board-ready packet

Association Guide

Founder story, product screenshots, switching steps, board FAQ, Deer Community Water Association case study, and contact information. Read it in the browser or save as PDF.

Open Association Guide Download PDF

Real results

We recovered $5,000 to $7,000 in monthly revenue at Deer for 370 service connections

After Deer Community Water Association went live on Online Water Bill, monthly deposits recovered by roughly $5,000 to $7,000, driven by a combination of faster, easier online payments and the introduction of GPS mapping for water meters.

Have questions before your board votes? Get a quote, call (479) 858-2002, or try it yourself in free trial mode.

What customers and staff are saying

Staff and customers, in their words.

Want to share your experience? Email us a testimonial, leave a Google review, or review us on Capterra.

Across all associations

By the numbers

Live totals from associations running day to day on Online Water Bill.

Gathering live totals…
— water revenue
— online payments
— total payments
— water bills mailed

Since our official launch in

Replacing software you have relied on for years?

Start with a quote

Most associations want to talk through fit, migration, and board approval before trying anything new. We will walk through your workflow, answer questions, and schedule a demo when you are ready. Free trial is there when you want hands-on access.

Get a quote for your association Request a 2-week trial

See an example

Browse the signed-in portal, billing office, and operations. Then open the live public site.

Example water association customer homepage with pay online and association news

Branded public site for each association

Live example

Example Water Association

Open the public homepage and click around.

Visit Example Water Association

What Does It Cost?

One-time setup and onboarding, plus a monthly platform fee, both based on your service connection count. The monthly fee starts at $150 and goes up from there. That monthly amount is set on your quote and does not increase for the life of the partnership. A 370-connection association like Deer is quoted this way. No payment processing costs for the association.

For Water Associations

Starting at $150/mo
  • One-time setup and onboarding purchase
  • Monthly platform fee based on service connections
  • Monthly platform amount does not increase
  • No multi-year contract lock-in — month-to-month
  • Continuous website hosting
  • Unlimited backup of your data
  • Onboarding and help importing current customer and account data
  • 24/7 technical support
  • No payment processing costs for the association
  • Unlimited customers

For Customers

Online pay $2/payment
  • Plus card or bank processing
  • No fee for check, money order, and cash payments
  • Automatic payment processing
  • Safe payment processing
  • Instant payment confirmation
  • 24/7 payment access
  • Payment history tracking

Fair pricing

No multi-year lock-in contracts

New customers stay in your monthly price. Coral and automated mailing are optional, and listed on your quote. You continue month to month. Stay because it works, not because a contract says you have to.

Get a quote for your association

Self-service

For associations under 100 connections

Import accounts, configure rates, and train staff without our onboarding, and skip the setup and onboarding fee. The monthly platform fee still applies. Available only to associations with fewer than 100 connections.

Ask for the self-service option

Switching Is Easier Than You Think

The hardest part is usually deciding to change, not because the work is hard. Switching is about protecting the association going forward: fewer headaches for staff and board members, and a guided move towards a more modern solution that better fits the day to day for water associations.

  1. We import your customers

    Current customer and account data comes over with guided help. You spot-check names, addresses, and balances before your first bills.

  2. We import your meters

    Meter numbers, routes, and latest readings land in the right accounts so your next billing cycle starts clean.

  3. We configure your rates

    Your tiers, fees, and billing cycles are set up in the system. Initial configuration typically takes about 1–2 hours.

  4. We train your staff

    Hands-on onboarding covers billing, payments, meter reading, and mailing. Support stays with you after you start.

What stays the same

Members can still pay by check. Mailed bills stay available for anyone who wants them. The chaos fear that keeps associations stuck is usually worse than the switch itself.

Typical timeline

Most associations are ready to accept online payments within a few days, timed to your billing calendar. The first bills follow your next read-and-mail cycle so you do not double-bill or miss a month.

Read the switching guide Get a quote

What sets us apart

Field meter reading that posts to billing, one-click mailed bills, and an optional phone line that answers common questions in 31 languages and can transfer to your office.

Coral answers common questions

Coral is optional. Members call the number on the bill. She answers common questions in 31 languages. For more advanced queries, she can transfer the caller to your office line so staff can take it. Play the sample call to hear a member ask for their account balance.

  • 31 languages

    Including English and Spanish. Coral answers in the language the caller uses.

  • How this differs from IVR

    Coral is conversational, not robotic. The call feels natural. There is no keypad menu to punch through.

  • Common questions

    Hours, rates, due date, how to pay, and after they give their account number and invoice number, their balance and the contact and mailing address on file for their account.

  • Transfer to your office line

    When the question needs office staff, Coral can connect the caller to your office line.

Coral

00:16

Hear a sample call

A member asks Coral for their account balance.

Press play to hear the call.

About Us

Click a teammate to read more about who they are.

When you use OnlineWaterBill.com, you are supporting a small team that lives and works in the rural water world. We built this to make our day-to-day operations easier, give our customers a better experience, and keep everything running smoothly behind the scenes. We're now bringing it to more associations so they can simplify their processes and give their communities the same clear, dependable service.

Built On Trust

We're a small company that still believes in a handshake, a phone call, and showing up when it counts. We know every association runs a little differently. Our goal is to give you a system you can feel confident in, with real people you can reach when you need them.

Associations already on board

Water associations rely on Online Water Bill today for their association management and billing.

Payments customers can trust

Online payments follow industry standard security practices so residents can pay with confidence and your board can stand behind the process.

Data backed up for the long haul

Your association data is not a single point of failure. Continuous hosting and backup retention over many years are built into the offering so records stay recoverable.

We're with you every step of the way

Hands-on onboarding plus 24/7 support forever through email or our built-in ticketing system so you can ask questions anytime and get a timely response. Details in the Support Agreement & SLA.

Curious? Start with a quote

See If Online Water Bill Fits Your Association

Wondering how Online Water Bill can help reduce frustrations and streamline your process? Share your association name and how to reach you. We will answer questions and talk through fit, pricing, and timing.

What happens next: We usually reply within one business day by email or phone.

You can also share this Association Guide with your board.

Steven Sparks (479) 858-2002
Cory Howard (501) 209-9705
info@onlinewaterbill.com
PO Box 33, Deer, AR 72628

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A real-world example

Deer Community Water Association in Arkansas uses Online Water Bill for billing and customer access. Browse their member portal for the customer experience, or start a conversation to walk through the office side. Free trial is available when you are ready to explore on your own.

Get a quote for your association View member portal example
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